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Privacy Policy

Privacy Policy

This Privacy Policy explains how Lingo Leaders processes personal data in connection with its website, course enquiries, screening, enrolment, and small-group language course administration.

Terms of Service Contact
Effective Date As stated in policy
Scope All users of our services
Questions Contact
GDPR
Regulation

GDPR Overview

For GDPR purposes, we act as a controller for the personal data we determine the purposes and means of processing. Our processing is based on one or more lawful grounds, including consent where given, performance of a contract or pre-contractual steps, compliance with legal obligations, and our legitimate interests in operating and improving the website and course administration.

Regulatory context
Where GDPR applies, it governs our processing of personal data of individuals in the European Economic Area.
Regulation General Data Protection Regulation (GDPR) - EUR-Lex
Supervisory Authority European Data Protection Board
This section is relevant to users whose data is protected by the GDPR.
Your privacy rights matter

GDPR Rights

Where the GDPR applies, individuals may have rights to access, rectify, erase, restrict, or object to processing, and to receive a copy of certain data in a portable format. Where processing is based on consent, that consent may be withdrawn without affecting prior processing. Some requests may be limited by legal obligations or by the need to retain information for legitimate business purposes.

GDPR rights are assessed against the legal basis and the nature of the request.
01

How We Use Data

We use personal data to respond to enquiries, assess starting level, match learners to suitable groups and timetables, confirm course terms, manage enrolment, organise scheduled lessons, support guided practice, review progress, process payments, maintain records, operate the website, and meet legal and administrative obligations.

Processing is limited to what is reasonably necessary for the stated purposes.
02

Service Providers

We may share personal data with service providers that support website hosting, communications, record management, payment processing, or other operational services. These parties are expected to handle data under appropriate confidentiality and security obligations and to use it only for the services they provide to us.

Service providers receive only the information needed to perform their functions.
03

Legal Disclosure

We may disclose personal data to public authorities, regulators, courts, or other parties when required to comply with legal obligations, enforce our terms, protect our rights, or respond to lawful requests. We may also share information where disclosure is necessary to prevent fraud, security incidents, or other unlawful activity.

Disclosure may occur where the law, a court, or a public authority requires it.
User Rights

Your Rights

Depending on your location and the legal basis for processing, you may have rights to access your data, request correction, ask for deletion, object to certain processing, or request restriction of processing. You may also have the right to complain to a competent supervisory authority if you believe your data has been handled unlawfully.

Available rights depend on the applicable law and the context of processing.
Requests

How to Make a Request

To exercise a privacy right, we may ask for information needed to verify your identity and understand the request. We will respond within the period required by applicable law and may decline or limit a request where the law permits or requires us to do so.

Requests are reviewed before action is taken to protect data and prevent misuse.
Data Retention

Data Retention

We keep personal data only for as long as needed for the relevant purpose, including course administration, recordkeeping, legal compliance, and the handling of queries or disputes. When data is no longer required, we delete it or anonymise it where this is appropriate and lawful.

Retention is based on the purpose of collection, legal duties, and dispute-handling needs.
Policy Updates

Policy Updates

Any material update will be reflected on this page. Where appropriate, we may also provide a separate notice through the website or by direct communication if the change affects how we process personal data.

We may revise this policy when our practices, services, or legal obligations change.

Data handling overview

How information is collected and how cookies are managed

01 · Collection

Data We Collect

We may collect identification and contact details, course enquiry information, level screening responses, enrolment details, timetable preferences, payment-related records, attendance information, progress notes, and communications sent through our website or by other booking methods. We may also process technical data such as device, browser, and usage information when users visit the site.

The data collected depends on the enquiry, enrolment, and course support requested.
02 · Sources

Sources of Data

We receive personal data directly from users when they submit an enquiry, arrange screening, confirm course terms, enrol, or communicate with us. We also generate or collect limited data from lesson administration, attendance tracking, and website use, including technical logs and cookie-related information where applicable.

Information is obtained from users, course activity, and basic website interactions.
03 · Cookies

Types of Cookies

The website may use essential cookies to support core functions, such as page navigation and form handling. It may also use preference cookies to remember basic settings and, where enabled, analytics cookies to understand site performance and usage patterns. Cookies may be session-based or persistent depending on their purpose.

We use cookies only for limited operational and analytical purposes.
04 · Controls

Cookie Controls

Users may block, delete, or restrict cookies through their browser settings. Some cookies are necessary for the website to function properly, and disabling them may affect form submission, session continuity, or basic site performance. Where non-essential cookies are used, users may be able to adjust preferences through the tools provided on the site.

Cookie preferences can be managed through browser settings and, where available, site controls.
Privacy Office

Contact Details

Privacy email
[email protected]
Telephone
+590 696 67 52 58
Postal address
242 Rue de l'Anse Figuier, 97137 Terre-de-Haut
Privacy enquiries
[email protected]

Use the contact details below for questions about this policy or the handling of personal data.

Contact Page